Simply click on the ‘Forgot your password’ link on the website and submit your e-mail address in the space provided. You will receive an auto generated e-mail which will confirm your username and password.
As soon as a ticket is purchased on our site it will play regardless of your connection status. If your ticket is a winner then you will be credited with that win as the outcome is generated on our game servers. If a game does not play the stake will be automatically credited back after 24 working hours.
Yes, we offer a generous Welcome Bonus on your first ever deposit of £10 – £100.
In accepting any deposit bonus offer on the site, the player agrees to wager at least 2 x the amount of the deposit and the bonus funds before requesting a withdrawal. Wagering must be done on bingo games only. If you do request a withdrawal before meeting this requirement you will lose part or all of the bonus funds.
A wagering requirement is a multiplier that represents the number of times you have to play through a bonus before you are eligible to cash out any winnings. Any winnings you make whilst playing on a game or category (cash or bonus stake) with outstanding wager requirements will be stored in a pending balance until you meet the wager requirement. You cannot withdraw cash from your pending balance. You will be able to spend those pending funds to work down the wager requirement in the meantime.
Only one account is permitted per player as per our Terms and conditions and we reserve the right to close multiple accounts opened by a single player.
If your deposit is unsuccessful you will need to check if your payment details are correct. If the details are correct you will need to contact your bank as some card issuers do not allow their cards to be used for transactions on internet gaming sites.
All the games on our site are fully audited and extensively tested to ensure a fair and honest payout. As part of our commitment to fair play all our gaming software systems use a Random Number Generator (‘RNG’) to make sure all game outcome results are truly random.
If the Play Now page does not load, this may be due to pop up blockers on your internet browser. To play games on our site you will need to turn off any pop up blockers that you have running.
For Internet Explorer users, go to ‘Tools’ and ‘Internet Options’. Underneath ‘Browsing History’ press ‘Delete’. Select ‘Temporary Internet Files’ and then ‘Delete’.
For Mozilla Firefox users, go to ‘Tools’, ‘Options’ and ‘Advanced’. Select ‘Network Offline Storage’ and ‘Clear Now’.
For Google Chrome users, go to the spanner icon in the right-hand corner, select ‘Tools’, ‘Clear Browsing Data’, select ‘Empty Cache’ and then ‘Clear Browsing Data’.
To assure the integrity of our games, a Random Number Generator (RNG) is always used to ensure consistently random results. Whether it’s the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel, in each event a Random Number Generator (RNG) is utilized to ensure that the outcome is truly random. The system has been rigorously tested by running millions of rounds and examining their results. The system is also systematically tested by Tasty Bingo.
A shared game brings bingo players together from a selection of different sister brands (Wink Bingo, 888ladies Bingo, Tasty Bingo, Posh Bingo, Bingo Street, Red Bus Bingo & BBB). This means that players may play in bingo games that include players from other sister brands. The brands who participate in any of the shared games will be detailed in the relevant promotion details
Your deposits and withdrawals will be listed on your bank statement under the title Broadway Gaming UK Ltd.
minimum amount you can withdraw from your Bingo account is £10.
It takes up to 8 working days for funds to appear in your account. All withdrawal transactions are processed by Broadway Gaming UK Ltd (as applicable), within 1 working day from your original request. However your bank or Credit Card Company may take up to 5 working days from then to complete the process.
We will allocate withdrawals to cards used on your account so as to cover expenditure on those cards across the life of the account.
Broadway Gaming UK Ltd (as applicable) reserve the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions.
First of all, we can confirm that this is a genuine request.
From time to time we may need to request information from you that could be regarded as “personal”, but this is in order to abide by all UK gambling regulations and we guarantee that we will never share this information with any unauthorised third party.
We fully understand that this may be the first time you have been approached about sending such personal information to a gaming company, but it is a clear licencing requirement from the Gambling Commission of Great Britain.
We take responsible gaming very seriously and aim to protect our players as best as we can. Therefore, as a betting operator, licensed and regulated to trade in the UK, we are obligated to know that the source of the funds you use to play with us, is legitimate.
There will be times when certain financial limits and thresholds are reached, and it may be necessary for us to ask our members to provide evidence to confirm the source(s) of funds they have been playing with. This information will only ever be used as an internal reference for ensuring our customers are gambling responsibly and in line with their available finances. No unauthorised third party will ever receive this information.
Tasty Bingo is not alone in seeking this type of information from its customers; and it is highly likely that you will also be approached by other betting operators also requesting this information from you when your spend/play reaches certain levels.
Unfortunately, if we do not receive the required information from you, we will be required to place financial restrictions on your account. However, if, at any time you choose to send us the required information at a later date, then we will gladly lift all restrictions.
All information received will be treated as highly confidential. It will only be used to confirm that the money that you spend/play with comes from a legitimate source.
We have a professional and dedicated team who work to review and assess all information received in order to ensure your documentation meets the requirements that will enable you to continue to enjoy playing on our sites.
We fully understand that some of our customers have complex financial circumstances which may make this request more challenging to cooperate with. However, please understand that we must always adhere to all Gambling Commissions licencing requirements.
We will need evidence to identify and support the source and value of the funds you use to bet/play with. Examples of possible sources of funds can include:
Please include your username and/or account number with any documents that are sent to us. The simplest way to share the documents is from a mobile device, login to your account and go to “My documents” link inside the “My Account” section (top right corner)
It takes up to 8 working days for funds to appear in your account. All withdrawal transactions are processed by Broadway Gaming UK Ltd (as applicable), within 1 working day from your original request. However your bank or Credit Card Company may take up to 5 working days from then to complete the process.
We will allocate withdrawals to cards used on your account so as to cover expenditure on those cards across the life of the account.
Broadway Gaming UK Ltd (as applicable) reserve the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions.