FAQ

• What is the minimum deposit that I should make before I can request my first withdrawal?
• A minimum deposit of £20 needs to be wagered on either bingo or instant games prior to your first withdrawal.

• I’ve forgotten my login details, what do I do?
• Don’t worry, simply click here to go to our Forgotten Password page & follow the simple steps to retrieve your details.

• How long does it take until the funds appear in my bank account?
• It takes 48 hours to process your withdrawal request. Once this has been completed, you should see the money in your bank account within 4 -7 working days.

• I just purchased some tickets in a room and my pc crashed. What will happen to my tickets?
• As soon as a ticket is purchased on our site it will play regardless of your connection status. If your ticket is a winner, then you’ll be credited with that win as the outcome is generated on our game servers. If a game does not play, the stake will automatically be credited back after 24 working hours.

• Do you offer any deposit bonuses on your site?
• You need to deposit a minimum of £5 to be eligible to scratch and win a minimum of 150% to 2000% bonus on your first deposit. On all subsequent deposits between £10 & £100 you’re eligible for a 50% bonus.

• After requesting a withdrawal I noticed that my bonus funds have disappeared. Why is this?
• In accepting any deposit bonus offer on the site, the player agrees to wager at least 2 x the amount of the deposit & the bonus funds before requesting a withdrawal. Wagering must be done on bingo games only. If you do request a withdrawal before fulfilling this requirement you will lose part or all of the bonus funds.

• Can I have more than one account?
• Only one account is permitted per player as per our Terms & Conditions. We reserve the right to close multiple accounts opened by a single player.

• My deposit has just been declined and I have plenty of funds. What can I do?
• If your deposit is unsuccessful you’ll need to check if your payment details are correct. If the details are correct you’ll need to contact your bank as some card issuers don’t allow their cards to be used for transactions on internet gaming sites.

• How do I know that all the games played on the site are not fixed?
• All the games on our site are fully audited & extensively tested to ensure a fair & honest payout. As part of our commitment to fair play all our gaming software systems use a Random Number Generator (‘RNG’) to make sure all game outcome results are truly random.

• I am unable to load your games. Nothing happens when I click on Play Now. Can you help?
• This may be due to pop up blockers on your internet browser. To play games on our site you will need to turn off any pop up blockers that you currently have running.

• What are the benefits of referring a friend and how can I do it?
• RedBus Bingo knows that friendship is a fine thing which is why we reward you for referring your buddies to the site. All you need to do is go to the My Account section & simply click on the Refer a Friend link. Once your buddy has registered & deposited you’ll get a whopping 15,000 Bonus Points which can be used to play your favourite bingo games.

• I don’t receive your newsletters, how can I sign up for emails?
• Easily. All you need to do is login to your account & click ‘Details’ in the My Account section. Your personal information will be displayed & at the bottom of the page you can ‘Modify’ your account info including opting in to receive mailers from us.

• What’s the name of the RedBus Bingo driver?
• All will be revealed very soon!