My Red Bus FAQs
Learn everything you need to know about our brand new bingo programme below…
+- What is My Red Bus?
My Red Bus is a new trial loyalty plan that gives you the opportunity to win benefits just by playing, depositing and winning. This is a trial program for chosen Red Bus members. We appreciate your opinion and feedback. The program start date is 16.06.2015
+- Where can I find it?
Once you enter Red Bus, you will see it in the ‘Lobby’. You will see your level bar in the header. You can click on the level bar icon, and the information panel will be revealed.Level bar Information panel
+- Do I also have My Red Bus on mobile devices and tablets?
Yes. You can play in all platforms.
+- What do I have to do and what are the benefits?
In My Red Bus you have personal challenges. Once you complete each challenge, you will be eligible for a virtual trophy or benefit.
+- How will I get the trophies and benefits?
Once your challenge is completed, and if this challenge has a benefit, you will need to claim it. After you claim the benefit, it will automatically be granted to your account.
+- Where can I see the free bingo tickets I earned?
If, by completing a specific challenge, you are eligible for a free bingo ticket, it will be granted automatically to the next game you play, according to the Red Bus Bingo game schedule. Free bingo tickets will be used in the next played game and can be used only once.
+- Where can I see all the challenges and benefits of this program?
You can find your challenges, personal progress status, and benefits listed under ‘My Red Bus’ in the ‘Lobby’. Click the level bar icon and find the list under the ‘Challenges’ tab.
+- Is all my gaming history counted in this new program?
The program will count all gaming history from the program’s launch date (16.06.2015) onward.
+- Where can I see my personal challenges progress?
+- Where can I see my achievements benefits?
Your trophies can be found under the ‘Trophies’ tab. If, by completing the challenge, you are eligible for other benefits, like bonuses, bingo tickets, etc., after claiming them, they will be granted to your Red Bus account.
+- What can I win?
Each challenge has a different type of benefit or trophy. Possible benefits are: Bingo bonus, Games bonus, free bingo tickets.
+- How I will know that I completed the challenge?
Once you have completed your challenge, you will see a pop-up that will contain your winning information as well as the claim button. Make sure to press the claim button to get your benefit.
+- What will happen to my other loyalty status and benefits like Loyalty Points/VIP program?
The My Red Bus program is in addition to any other loyalty benefits you currently enjoy. You can only gain more benefits, so there is nothing here to lose.
+- Will I automatically be part of the program?
Yes. Once you are eligible for a benefit, you will then need to claim it. If you are not interested, simply do not claim the benefit. You can continue playing as you normally do. There is a chance that you may win something during your game even though you did not play for this purpose.
+- This is a trial program, how do I express my opinion about My Red Bus?
We will send you a short survey with which you can will tell us what you think about My Red Bus.